Giro Pneumo Helmet
I’ve been wearing this brain-bucket for 3 full seasons now, and the padding inside is showing it’s age, to say the least. Thousands of miles and gallons of perspiration have left the pads inside the helmet a bit lacking in the looks and comfort department.
Some searching on the internet revealed some dealers capable of selling me replacement pads, but they all seemed to be located in the UK, which seemed a bit far to ship helmet padding. I then stumbled across an entry in the Road Bike Review message boards, where someone said that you can just call Giro customer service to have them send you the replacements… for free! This seemed like it would be a far more comfortable price-point for me than either shipping pads across the globe, or buying a new helmet.
For future reference, you call Giro at 800-456-2355. Don’t be alarmed when the machine answers “Bell-Easton”. Punch the number for “consumers” (not dealers). Tell them your helmet model and size. Give them your address. Done. I called last Thursday, and my new pads arrived in the mail today. Then:
Remove old pads (they are velcro’d in place).
Install new pads.
Admire handiwork.
Put on head, ride bike.
Saving money is a good thing. Even if the pads would have only cost me $10 bucks, that will buy a couple of malted-barley recovery beverages at my local watering hole after I try out my reupholstered helmet.
Tags: customer_service, Cycling, giro, helmet, lining, padding, pads, pneumo, replacement, sweat
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July 21st, 2008 at 11:02 am
Hey thanks for the help, I had searched Giro’s website but couldn’t find anything remotely helpful.
July 21st, 2008 at 1:17 pm
You are welcome. This post has generated a lot of hits to the blog, so there are many other Pneumo wearers out there looking to extend the life of their brain-bucket.
July 24th, 2008 at 5:51 pm
Ditto Matt…I have an ’01 Postal Pneumo I won’t part with. This is the info I needed to keep comfy and safe. Have to consider a newer Atmos or Ionos….
August 22nd, 2008 at 11:09 am
Thanks for posting this info, even though I found it after purchasing a new Atmos.
I still love the Pneumo, seems to hold sweat better than the Atmos and now that I have new pads I can use it again.
September 26th, 2008 at 5:11 am
What a money saving suggestion! Called for Pneumo replacement pads and it was processed immediately with absolutely NO hassle. Thanks so much for the post.
October 1st, 2008 at 9:19 am
My pads on my Pneumo are rotting so I googled ‘replacement sweat pad Giro helmet’ and your blog post popped up. My pads should arrive in 7-10 days! Thanks so much for making this post with this info.
March 9th, 2009 at 3:49 pm
Thanks a ton for posting this!
March 17th, 2009 at 8:31 am
Couldn’t find replacement liner for my E2, but found your blog. Now free parts are in the mail. Thanks for the info and to Giro for super easy customer support.
June 29th, 2009 at 9:40 am
Thanks Loads.
Did the same as others, googled pads for giro, and got the blog.
They are on the way. .
July 13th, 2009 at 7:53 am
7/13/09 – It still works. I called Giro at 800-456-2355 (option 4 – Consumer).
They asked for my make and size (Pneumo/Med). Then they asked for my address. I should get them within two weeks.
Sweet!
p.s. I do love my helmet!
July 16th, 2009 at 12:06 am
Thanks for the advice John.
The new pads make the Pneumo feel as good as new, especially as it hasn’t as yet been tested against tarmac!
Cheers.
August 20th, 2009 at 9:06 am
out of stock everywhere, saw your note, and my new ones will be here in 10 days along with the suspension kit . . . thanks for the blog . . . at n/c, simply amazing
September 8th, 2009 at 2:58 pm
Thanks, John. I just called and got the same response. My new pads will be here in 7 to 10 days.
April 2nd, 2010 at 1:54 pm
This 1-800 number still works, and no charge, at least for this, my first, set of replacement pads.
As the Giro phone rep said, “Courtesy Pads” for my 2001 Pneumo will arrive in the mail in 10 days.
cool.
Thanks for the link!
April 6th, 2010 at 8:10 am
Just like TimF says, my “courtesy Pads” will be here in 7-10 days. I can not read the stickers inside my Pneumo so I guessed large due to the melon size in my family. (got it from my triathlon crazed brother)
June 21st, 2010 at 1:16 pm
Wow, this kicks butt. Thanks John. Just had the same experience as everyone else. 7-10 days. Mine were really getting a little long in the tooth. Nothing like free
August 4th, 2011 at 7:18 am
Thanks, I had the exact same problem, and experience, Gamve them a call…great customer service. they will be my first helmet company when time to replace for our family of four.
August 8th, 2011 at 8:22 am
Awesome! I just called Giro about pads for my Giro Pneumo and the lady said I would see them in about 7-10 days. Saved me about $10 for pads that I wasn’t sure would be OEM or fit the helmet. Thank you so much for the info.