11/28/2005 12:16:00 PM|||John Calnan|||

Last year, my wife gave me an IPod for Christmas.

When the screen got cracked, your service folks informed me it "wasn't worth fixing", that the $300 device was basically disposable, and that I needed to just go buy a new one.

I was, however, able to get my IPod fixed by going to another vendor for repair. Their service was excellent, and I was able to get my screen replaced and the battery upgraded for less than half what I would have been charged to just replace my IPod, if I had chosen to do so.

Today, I received an email from Apple telling me my 1 year IPod warranty was about to expire, but that I could extend it by spending $59.

I'm confused. Is this product disposable, or is it not?

Thanks so much for your time, Mr. Jobs.

-John

|||113320938655201105|||Dear Mr. Jobs: